1 What information do we collect?
We collect various types of information when you register or use services on the fliv5 platform. This collection is entirely lawful and aimed at improving the quality of our services.
Under our Privacy Policy, information is collected across three main categories:
| Data Types | Example | Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Account Verification & Identity Confirmation |
| Contact Information | Mobile number, email address | Account Security & Support |
| Financial Information | Mobile banking number, transaction history | Deposit & Withdrawal Processing |
| Technical Information | IP address, device information, browser type | Security Monitoring & Fraud Prevention |
| Usage Data | Game history, login times, favorite games | Improving service quality and delivering a personalized experience |
We only collect information that is strictly necessary to provide our services. No excess or unnecessary personal data is collected.
2 How is your information used?
Fliv5 uses the information it collects solely for specific, legitimate purposes. We never use your data for anything else without your consent.
- Account Management: Your information is used to create, verify, and keep your account secure.
- Payment Processing: Financial information is used to successfully process deposits and withdrawals.
- Customer Support: Your contact information is used to resolve your issues quickly.
- Security Assurance: Technical information is reviewed to prevent fraud, multiple accounts, and unauthorized access.
- Policy-compliant notifications: You will be notified about important updates, bonus offers, or policy changes.
- Service Improvement: Usage data is analyzed to improve the game lobby and overall platform experience.
- Legal Obligation: Data is used as necessary to comply with applicable laws and regulations.
Your information is never used for advertising or third-party marketing. fliv5's Privacy Policy makes no exceptions on this.
3 Who can access your information?
Fliv5 never sells or unnecessarily shares your personal information. Limited data may only be shared in the following circumstances:
- Payment Partners: Necessary financial information is shared with authorized mobile banking providers to process deposits and withdrawals.
- Game Providers: Limited data is shared with licensed game software providers for the operation of Live Casino and Slots games.
- Legal Authorities: Data may be disclosed in accordance with the law in response to a valid court order or official government investigation.
- Security Experts: Technical data may be shared with contracted security firms to maintain cybersecurity.
4 Cookie Policy
When you visit the fliv5 website, we use cookies. Cookies are small data files stored in your browser that help improve your experience on future visits.
- Essential Cookies: These cookies are essential for maintaining your login session and ensuring platform security.
- Functional Cookies: Used to remember your language preferences, game settings, and account details.
- Analytics Cookies: Used to understand which pages are most visited and to improve our services.
You can disable cookies at any time through your browser settings. However, doing so may cause some platform features to not work properly.
fliv5 does not use any tracking or marketing cookies that monitor your activity on other websites.
5 Data Retention & Security
Fliv5 uses industry-leading technology to keep your data secure. Our security infrastructure is regularly updated and audited.
- SSL Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
- Data Center Security: Your data is stored in high-security data centers where unauthorized access is strictly prohibited.
- Password Hashing: Your password is never stored in plain text — only as an encrypted hash.
- Two-Factor Verification: If a suspicious login is detected, additional verification is triggered automatically.
- Regular Backups: Data is regularly backed up to ensure no information is lost due to technical issues.
Even after your account is closed, certain data required for legal compliance and financial auditing may be retained for up to 5 years. After that period, it is securely deleted.
6 Your Rights
Under fliv5's Privacy Policy, you have several important rights over your personal information. We fully respect and uphold all of these rights.
Right to Access Your Data
You can request to view the information we hold about you at any time. Submit a request through our support team and the data will be provided within 30 business days.
Right to Rectification
If any of your information is incorrect, you can request a correction. Once verified, it will be updated promptly.
Right to Erasure
If you request account closure, all data except what is legally required to be retained will be deleted within the designated timeframe.
Right to Object to Data Processing
You may object to your data being used for marketing or research purposes, and we will honor that request.
Right to Data Portability
To download your data in a standard format (CSV/PDF), submit a request to our support team.
To exercise any of these rights, contact us via 24/7 Live Chat or email. All requests are processed within a maximum of 30 days.
7 Protection of Children's Data
Fliv5 is strictly for users aged 18 and above. We never knowingly collect personal information from anyone under 18.
If it is found that a minor's data is present in our system, the account will be immediately closed and all associated data will be permanently deleted.
8 Privacy Policy Updates
Fliv5 may update this Privacy Policy from time to time as needed. Changes may occur due to legal requirements, the introduction of new services, or security improvements.
- If significant changes are made, you will be notified in advance by email or via an in-platform notification.
- Continuing to use the platform after any changes have been made means you accept the updated policy.
- The date of the latest update is always shown at the top of this page.
Visiting this page regularly will keep you informed of the latest Privacy Policy.
9 Contact Us
If you have any questions, concerns, or data-related requests regarding our Privacy Policy, please reach out to our dedicated support team.
Email: [email protected] | Live Chat: Available 24/7
Our team typically responds to all emails within 24 hours. For urgent matters, get instant help via Live Chat.
Zero Data Sales
Fliv5 never sells your personal information to third parties. Your data is used exclusively to serve you.
256-Bit Encryption
All your data and transactions are secured using bank-grade SSL encryption technology.
Restricted Data Access
Only authorized staff may access your data when necessary. All access is logged.
Your data, your control
You have full rights to view, correct, download, or delete your data — request it at any time.
Regular Security Audits
Our systems are regularly tested by third-party security experts to ensure there are no vulnerabilities.
Transparent Policy
Our Privacy Policy is written in plain, straightforward language — so you can understand everything easily.
Your data is protected — join now!
Your personal information is completely secure on fliv5. Join thousands of Bangladeshi players — register today and game with peace of mind.